Customer Testimonials
They were really helpful and tried to meet my needs and also came and picked my car up from my house and brought it back
Longtime customer of the service department great people. Very accommodating to customers when vehicles are in for service
Great dealership which focuses on customer service and is Considerate of your time. The shuttle also makes it convenient to get repairs done
I shouldn't have to have a long-time customer because of Don And the service he provides
Brent Baker and the finance manager made it super easy to help us purchase our 2024 Mercedes model. Very respectful salesmen and understanding. I recommend this Mercedes dealership in all of Oregon.
Excellent service and communication. Car is always cleaner upon pick up. Excellence and Superior Service
Exact vehicle that I was looking for. Smooth purchasing process.
Both Brian and Eli went above and beyond to make our experience at Mercedes-Benz of Salem phenomenal. They communicated terrifically well and made sure to answer each and every one of our many questions. The process from the moment we inquired about our AWD Sprinter Van to the moment we drove it away was as pleasant and seamless as it could possibly be while handing over a large check 🙂 We'll be going back here for all our future Sprinter/car needs and look forward to working with Brian and Eli again.
I worked with Tony who is a great asset to your company. He is always awesome and provides great and professional service.
Complete on time Overview of the condition of the vehicle was very good to have. No additional services needed at this time was good.
Valley Motors has always given me the best in professionalism and customer service ever since I bought my vehicle from them years ago. They are super friendly and have always gone above and beyond in their treatment of me. ??
Julian was hands down most amazing 👏 🙌 it was easy he made me feel great best decision ever. very knowledgeable
They always go out of their way for me Very accommodating and they have a smile on their faces
Always exceptional service, they make you feel like family They always go above and beyond what is expected
I was treated with extreme professionalism. Abel was very understanding in what I wanted and made sure I was 100 percent happy with my car. The financing department was excellent and got me out of there in a timely manner.
Excellent service and communication Don was very helpful and went above and beyond. I also appreciated the loaner vehicle.
Went well, as expected. The loaner car was a plus to the overall experience for me.
The best guys on the coast! The best dealership in our Portland area. Brian will always help and find the best option and answer any questions. Thank you
They did what they said they would do and at the price that was quoted, and I also received a card to Drive while they were working on mine
He did give me all the information I need to know about my car and explain everything very well.
White glove service. Great communication. Car runs great Very positive experience and convenient Thank you
Prompt and professional service every time. Thank you for always helping us we appreciate you guys
Great customer service Looking after my car for years and I wouldn't go anywhere else.
Professional, friendly and an extremely helpful dealership! Each employee is well trained and sincere. A truly amazing experience!!!
Very nice guys
This team traditionally goes above and beyond. I love that my car is clean and vacuumed when it’s returned.
Great service and dealership.
Great and polite service. Loaner car perfect. Car comes back clean. What can I say more?
Nice professional staff. I like them a lot.
There were issues with our new van. Not caused by the dealer. They immediately took ownership of fixing these issues. They gave us a loaner and showed incredible integrity. Everyone I have met at this dealership is nice, polite, and genuinely seems like the enjoy their work. Keep up the great job Salem Mercedes! We appreciate u.
We receive superb service from the MB team. Don and team always trouble shoot our issues and provide us with options. We never like the repair bill when paying YET know the work is done right. Furthermore, the dealership stands by your work.
Great service and best price. Came all the way down from portland because Abel got us an incredible deal! Definitely recommend it to anyone in the market for a new car.
I own a Mercedes E320 almost 18 years old over 300 thousand miles and it still runs great! Thanks to Don and the service department. Always exceptional service and keeps me informed of what I need to do to keep my vehicle running smoothly.
Thank you very much for the service I appreciate it. I hope you get more staff soon.
To see people still there means so much about your business. It had been almost 8 years since I had been to your dealership due to a relocation. But now that I’m back, there is no question where I will come for service. Great service and great people is a wonderful homecoming!
Don is a real professional: polite and efficient, while fully explaining the service work required, its cost, & time required to do it properly. Don leads an excellent service team and if you're looking for a place to purchase, or maintain, a Mercedes, Don's the best choice, and the Mercedes of Salem team is outstanding. We'd also like to call out Greg and Alexia for their help!
Super friendly and responsive. Work is thorough and efficient. I love that they offer shuttle or loaners for as long as needed.
Great people and customer service. On time always ready to do their work. Highly recommend.
Always on time and with excellent service Don is the best as his assistants including the administrative staff
Excellent customer service and accommodating with shuttle rides. Would always trust them. Thank you again
Kind knowledgeable sales staff who are willing to answer questions even if they didn’t sell the vehicle. Service staff professional and knowledgeable.
Brian and Eli were great to work with!! Due to my hectic work schedule we essentially solidified the deal over text and email. Eli was quick with responses and sent pictures of the vehicle I was interested in. He also took plenty of time to share all the features and options when we arrived to the lot. Definitely will be back when we are ready to buy a second Sprinter!
Brian was amazing as well as Eli in the Sprinter Sales. Very pleased with the process!
Amazing customer service! We are traveling in a Sprinter RV and team at Salem Mercedes were amazing getting us back on our way in a couple of days! Wish we lived in OR so we could have this as our go to mechanic. AND I have NEVER seen such a clean shop.
For me, of the three Diler that state, the only one that solved my problem was the one from Salen Oregon and the best treatment as a customer was me, I am more than grateful
I have a 12 yr old MB 550 cabriolet that naturally has reached the period of life when multiple mild things and occasional bigger things come up… like I have noticed in my own body and drive chain. The prices are a bit steeper than I wish but everything about the service process is smooth accommodating and well explained . Like the tertiary hospital here… I just get out my Visa card. Thanks
Nice and friendly people, great service and ease of waiting for my vehicle. Will be back for maintenance on my Sprinter.
There's simply the best
What a great experience! Able was not only friendly but very knowledgeable and professional! They went out of their way to answer all questions and be available for us. Able made the whole experience fun! This is our new dealership!
I recently drove from San Fran to Vancouver BC and experienced a flat tire in Oregon not far from Salem. The service advisor at Mercedes of Salem, Don Post, did the most outstanding effort to attend to me finding a replacement tire after determining that the run flat was at the very end of useful life and even arranged a loaner over night while organizing to have the tire installed! I can’t say enough of how relieved I was to be in the capable hands and how satisfied I was with the conclusion that Don and this dealership delivered! ...
We bought our first Mercedes (EQS) over a month ago and we had an amazing experience in this location, unlike the one we received in Portland. Abel is such a fantastic, caring, and honest salesperson! He went way out of his way to help us and gave us an amazing deal which no other dealership in the area could offer. Do not waste your time AND money in Portland. we had our worse experience of buying a car from Portland Mercedes, super rude and hostile. Totally worth the drive and we LOVE our EQS. Thank you!!
They go above and beyond to answer all my questions and make sure my RV is performing is best!
They are always very helpful, but don goes out of his way to make sure all is well.
It has always been a great experience working with Abel and Mercedes. I look forward to working with them again.
Quick and easy. Great people to work with.
Professional, efficient service. Factual, accurate explanations and updates.
When I had an issue with my computer screen I immediately took my car in for service to this dealership. Not only were they able to identify the problem and fix it I was impressed by their customer service and technicians! Above and beyond my expectations!
It was a wonderful experience at the Mercedes dealership Mr. Brent Baker ask what type of car interested in my price range, with that information he found me the perfect match and was right on point with the price , I was then brought to the finance center and there I received great service as well , and within a couple of hours I was driving my dream car. Thanks to the great staff ,at the Mercedes dealership of Salem Oregon
Very professional. Great service. Don runs a very tight and effective service department. Thank you for your service.
Don is the best, always going above and beyond to take care of us during service.
Service is most excellent and customer service great always appreciate the friendly atmosphere and helpfulness❤️
The easiest auto purchase I've ever experienced! Abel and Bernardo were wonderful to work with!
Always treated like their most important customer, would never go anywhere else. They check everything and explain everything to you.
Able is the best sales person that I have ever met!!!
All persons I had contact with were very polite and professional. The building was very clean and organized. My scheduled RV maintenance was on time . Will be back
Recently the guy from servise department fix my rattling sliding door. I didn't have chance to tell him thank you very much for your professionalism. 👍
I brought my car in for prepaid service. Car was ready for pick as promised
You guys are the best. You never fail in all c ategories,Thank you very much
The service department gave me excellent service with good communication at vehicle drop off and delivery. My vehicle was washed, wiped down in the inside, dried off to prevent water spots.
Very good and responsive service team. The work performed was done in a ver timely manner.
Great place to buy or lease a car from. Worked with Abel and he was very responsive and accommodating. Got us a great deal and was transparent with all the options we had. Definitely would go back for more.
Very happy with the service I receive here. Don Post as always helpful with advice and suggestions. He keeps me informed every step of the way. I recommend him and this dealership highly.
Excellent experience. I have never liked a car sales person until I dealt with Brian.
Customer service is Great very satisfied! Hopefully I will take my car for service! Soon! Thank you for your service! Appreciate you! Cheers!
I traveled from out of state to purchase a vehicle here, no disappointments. Everything was top-notch, thanks.
Brian and Eli at Salem is the reason I keep on coming back. They are friendly and professional with everything from start to finish. The service they provided is above and beyond. This is my fifth Sprinter purchase for my business and can not be happier. Keep up the good work and thank you again guys
Very professional service. Tony assisted in servicing our car, and making sure we received the best vehicle maintenance. Thank you again for making it easier for me to receive the best vehicle customer service. Judy, Martin, Marcus and Christopher
Great experience. I don't want to write that many words. Bjfh both hifb jgim
Outstanding service from start to finish. Alexia is a superstar, and went above and beyond to make sure I was satisfied. I’ve been to all the other Mercedes dealers in Oregon, and they are a disgrace. I’m just sorry I didn’t find Mercedes of Salem sooner. They are my go to for service, and I’m happy to make the drive to get there.
Have been a customer of this dealership since 2016 when we moved here from BC Canada We arrived with a E35o Cabriolet, then switched to Acura RdX for five yrs then to another E550 Cab Have seen this place from all angles and find staff including the service mgr Don Post to be as good as they come! Not many service organizations including all the hospitals I served and needed help from are as good as this!
Whole team is courteous and professional. Love Don,Post you should give him a raise
We take both our cars there. Always great work Don in service is the best
Always a great experience shopping here. In all my years buying cars, I have never had a bad time or felt pressured. Great deals, great cars!
I took my car for an oil changed for the first time here. The staff was very helpful and kind! They were able to take care of my car and check on things that I was worried about, definitely a much better experience than other places I’ve been to! I also appreciated the complementary car wash! I will definitely be back
Everybody there worked super hard to make sure I was able to leave with a vehicle, even if it wasn't the car I took in for repair. Tony and the guys in the service bay were super awesome and worked hard to see what was going on with my car and let me know the facts and what cost I would be looking at. Bernardo, Abel, and Ron, meanwhile, were looking to see what options I'd be able to go with for a possible trade-in. Overall, very satisfied with how things went. I was able to have a ...
Thank you Mercedes dealership for the help throughout the process with the purchase of my vehicle! Thank you Francisco Arias, for always giving me updates on my vehicle. I had a smooth process with you! Appreciate it the help!
