Customer Testimonials

DealerRater logo
DealerRater Dec 11, 2023

They were really helpful and tried to meet my needs and also came and picked my car up from my house and brought it back

Read at DealerRater

DealerRater logo
DealerRater Dec 9, 2023

Longtime customer of the service department great people. Very accommodating to customers when vehicles are in for service

Read at DealerRater

DealerRater logo
DealerRater Dec 8, 2023

Great dealership which focuses on customer service and is Considerate of your time. The shuttle also makes it convenient to get repairs done

Read at DealerRater

Google logo
Google Dec 8, 2023

DealerRater logo
DealerRater Dec 8, 2023

I shouldn't have to have a long-time customer because of Don And the service he provides

Read at DealerRater

Google logo
Google Dec 6, 2023

Brent Baker and the finance manager made it super easy to help us purchase our 2024 Mercedes model. Very respectful salesmen and understanding. I recommend this Mercedes dealership in all of Oregon.

DealerRater logo
DealerRater Dec 6, 2023

Excellent service and communication. Car is always cleaner upon pick up. Excellence and Superior Service

Read at DealerRater

Google logo
Google Dec 5, 2023

Exact vehicle that I was looking for. Smooth purchasing process.

Google logo
Google Dec 4, 2023

Both Brian and Eli went above and beyond to make our experience at Mercedes-Benz of Salem phenomenal. They communicated terrifically well and made sure to answer each and every one of our many questions. The process from the moment we inquired about our AWD Sprinter Van to the moment we drove it away was as pleasant and seamless as it could possibly be while handing over a large check 🙂 We'll be going back here for all our future Sprinter/car needs and look forward to working with Brian and Eli again.

DealerRater logo
DealerRater Dec 3, 2023

I worked with Tony who is a great asset to your company. He is always awesome and provides great and professional service.

Read at DealerRater

DealerRater logo
DealerRater Dec 2, 2023

Complete on time Overview of the condition of the vehicle was very good to have. No additional services needed at this time was good.

Read at DealerRater

DealerRater logo
DealerRater Dec 2, 2023

Valley Motors has always given me the best in professionalism and customer service ever since I bought my vehicle from them years ago. They are super friendly and have always gone above and beyond in their treatment of me. ??

Read at DealerRater

Google logo
Google Dec 1, 2023

Julian was hands down most amazing 👏 🙌 it was easy he made me feel great best decision ever. very knowledgeable

DealerRater logo
DealerRater Dec 1, 2023

They always go out of their way for me Very accommodating and they have a smile on their faces

Read at DealerRater

DealerRater logo
DealerRater Dec 1, 2023

Always exceptional service, they make you feel like family They always go above and beyond what is expected

Read at DealerRater

DealerRater logo
DealerRater Nov 30, 2023

I was treated with extreme professionalism. Abel was very understanding in what I wanted and made sure I was 100 percent happy with my car. The financing department was excellent and got me out of there in a timely manner.

Read at DealerRater

DealerRater logo
DealerRater Nov 30, 2023

Excellent service and communication Don was very helpful and went above and beyond. I also appreciated the loaner vehicle.

Read at DealerRater

DealerRater logo
DealerRater Nov 29, 2023

Went well, as expected. The loaner car was a plus to the overall experience for me.

Read at DealerRater

Google logo
Google Nov 28, 2023

The best guys on the coast! The best dealership in our Portland area. Brian will always help and find the best option and answer any questions. Thank you

DealerRater logo
DealerRater Nov 27, 2023

They did what they said they would do and at the price that was quoted, and I also received a card to Drive while they were working on mine

Read at DealerRater

DealerRater logo
DealerRater Nov 25, 2023

He did give me all the information I need to know about my car and explain everything very well.

Read at DealerRater

DealerRater logo
DealerRater Nov 24, 2023

White glove service. Great communication. Car runs great Very positive experience and convenient Thank you

Read at DealerRater

DealerRater logo
DealerRater Nov 23, 2023

Prompt and professional service every time. Thank you for always helping us we appreciate you guys

Read at DealerRater

DealerRater logo
DealerRater Nov 23, 2023

Great customer service Looking after my car for years and I wouldn't go anywhere else.

Read at DealerRater

Google logo
Google Nov 22, 2023

Google logo
Google Nov 21, 2023

Professional, friendly and an extremely helpful dealership! Each employee is well trained and sincere. A truly amazing experience!!!

Google logo
Google Nov 21, 2023

Very nice guys

DealerRater logo
DealerRater Nov 20, 2023

This team traditionally goes above and beyond. I love that my car is clean and vacuumed when it’s returned.

Read at DealerRater

Google logo
Google Nov 20, 2023

Google logo
Google Nov 17, 2023

Great service and dealership.

DealerRater logo
DealerRater Nov 17, 2023

Great and polite service. Loaner car perfect. Car comes back clean. What can I say more?

Read at DealerRater

Google logo
Google Nov 15, 2023

Google logo
Google Nov 14, 2023

Nice professional staff. I like them a lot.

Google logo
Google Nov 13, 2023

Google logo
Google Nov 12, 2023

DealerRater logo
DealerRater Nov 11, 2023

There were issues with our new van. Not caused by the dealer. They immediately took ownership of fixing these issues. They gave us a loaner and showed incredible integrity. Everyone I have met at this dealership is nice, polite, and genuinely seems like the enjoy their work. Keep up the great job Salem Mercedes! We appreciate u.

Read at DealerRater

DealerRater logo
DealerRater Nov 9, 2023

We receive superb service from the MB team. Don and team always trouble shoot our issues and provide us with options. We never like the repair bill when paying YET know the work is done right. Furthermore, the dealership stands by your work.

Read at DealerRater

Google logo
Google Nov 8, 2023

Google logo
Google Nov 6, 2023

Great service and best price. Came all the way down from portland because Abel got us an incredible deal! Definitely recommend it to anyone in the market for a new car.

DealerRater logo
DealerRater Nov 5, 2023

I own a Mercedes E320 almost 18 years old over 300 thousand miles and it still runs great! Thanks to Don and the service department. Always exceptional service and keeps me informed of what I need to do to keep my vehicle running smoothly.

Read at DealerRater

DealerRater logo
DealerRater Nov 5, 2023

Thank you very much for the service I appreciate it. I hope you get more staff soon.

Read at DealerRater

DealerRater logo
DealerRater Nov 4, 2023

To see people still there means so much about your business. It had been almost 8 years since I had been to your dealership due to a relocation. But now that I’m back, there is no question where I will come for service. Great service and great people is a wonderful homecoming!

Read at DealerRater

DealerRater logo
DealerRater Nov 3, 2023

Don is a real professional: polite and efficient, while fully explaining the service work required, its cost, & time required to do it properly. Don leads an excellent service team and if you're looking for a place to purchase, or maintain, a Mercedes, Don's the best choice, and the Mercedes of Salem team is outstanding. We'd also like to call out Greg and Alexia for their help!

Read at DealerRater

DealerRater logo
DealerRater Nov 3, 2023

Super friendly and responsive. Work is thorough and efficient. I love that they offer shuttle or loaners for as long as needed.

Read at DealerRater

DealerRater logo
DealerRater Nov 3, 2023

Great people and customer service. On time always ready to do their work. Highly recommend.

Read at DealerRater

DealerRater logo
DealerRater Nov 3, 2023

Always on time and with excellent service Don is the best as his assistants including the administrative staff

Read at DealerRater

DealerRater logo
DealerRater Nov 1, 2023

Excellent customer service and accommodating with shuttle rides. Would always trust them. Thank you again

Read at DealerRater

DealerRater logo
DealerRater Oct 31, 2023

Kind knowledgeable sales staff who are willing to answer questions even if they didn’t sell the vehicle. Service staff professional and knowledgeable.

Read at DealerRater

Google logo
Google Oct 30, 2023

Google logo
Google Oct 30, 2023

Brian and Eli were great to work with!! Due to my hectic work schedule we essentially solidified the deal over text and email. Eli was quick with responses and sent pictures of the vehicle I was interested in. He also took plenty of time to share all the features and options when we arrived to the lot. Definitely will be back when we are ready to buy a second Sprinter!

DealerRater logo
DealerRater Oct 29, 2023

Brian was amazing as well as Eli in the Sprinter Sales. Very pleased with the process!

Read at DealerRater

Google logo
Google Oct 28, 2023

Amazing customer service! We are traveling in a Sprinter RV and team at Salem Mercedes were amazing getting us back on our way in a couple of days! Wish we lived in OR so we could have this as our go to mechanic. AND I have NEVER seen such a clean shop.

Google logo
Google Oct 28, 2023

For me, of the three Diler that state, the only one that solved my problem was the one from Salen Oregon and the best treatment as a customer was me, I am more than grateful

DealerRater logo
DealerRater Oct 26, 2023

I have a 12 yr old MB 550 cabriolet that naturally has reached the period of life when multiple mild things and occasional bigger things come up… like I have noticed in my own body and drive chain. The prices are a bit steeper than I wish but everything about the service process is smooth accommodating and well explained . Like the tertiary hospital here… I just get out my Visa card. Thanks

Read at DealerRater

DealerRater logo
DealerRater Oct 26, 2023

Nice and friendly people, great service and ease of waiting for my vehicle. Will be back for maintenance on my Sprinter.

Read at DealerRater

Google logo
Google Oct 24, 2023

There's simply the best

DealerRater logo
DealerRater Oct 24, 2023

What a great experience! Able was not only friendly but very knowledgeable and professional! They went out of their way to answer all questions and be available for us. Able made the whole experience fun! This is our new dealership!

Read at DealerRater

Google logo
Google Oct 23, 2023

I recently drove from San Fran to Vancouver BC and experienced a flat tire in Oregon not far from Salem. The service advisor at Mercedes of Salem, Don Post, did the most outstanding effort to attend to me finding a replacement tire after determining that the run flat was at the very end of useful life and even arranged a loaner over night while organizing to have the tire installed! I can’t say enough of how relieved I was to be in the capable hands and how satisfied I was with the conclusion that Don and this dealership delivered! ...

Google logo
Google Oct 23, 2023

We bought our first Mercedes (EQS) over a month ago and we had an amazing experience in this location, unlike the one we received in Portland. Abel is such a fantastic, caring, and honest salesperson! He went way out of his way to help us and gave us an amazing deal which no other dealership in the area could offer. Do not waste your time AND money in Portland. we had our worse experience of buying a car from Portland Mercedes, super rude and hostile. Totally worth the drive and we LOVE our EQS. Thank you!!

DealerRater logo
DealerRater Oct 22, 2023

They go above and beyond to answer all my questions and make sure my RV is performing is best!

Read at DealerRater

DealerRater logo
DealerRater Oct 20, 2023

They are always very helpful, but don goes out of his way to make sure all is well.

Read at DealerRater

DealerRater logo
DealerRater Oct 20, 2023

It has always been a great experience working with Abel and Mercedes. I look forward to working with them again.

Read at DealerRater

Google logo
Google Oct 18, 2023

Quick and easy. Great people to work with.

Facebook logo
Facebook Oct 17, 2023

Professional, efficient service. Factual, accurate explanations and updates.

DealerRater logo
DealerRater Oct 17, 2023

When I had an issue with my computer screen I immediately took my car in for service to this dealership. Not only were they able to identify the problem and fix it I was impressed by their customer service and technicians! Above and beyond my expectations!

Read at DealerRater

Google logo
Google Oct 16, 2023

It was a wonderful experience at the Mercedes dealership Mr. Brent Baker ask what type of car interested in my price range, with that information he found me the perfect match and was right on point with the price , I was then brought to the finance center and there I received great service as well , and within a couple of hours I was driving my dream car. Thanks to the great staff ,at the Mercedes dealership of Salem Oregon

Google logo
Google Oct 16, 2023

DealerRater logo
DealerRater Oct 13, 2023

Very professional. Great service. Don runs a very tight and effective service department. Thank you for your service.

Read at DealerRater

DealerRater logo
DealerRater Oct 12, 2023

Don is the best, always going above and beyond to take care of us during service.

Read at DealerRater

Google logo
Google Oct 11, 2023

DealerRater logo
DealerRater Oct 7, 2023

Service is most excellent and customer service great always appreciate the friendly atmosphere and helpfulness❤️

Read at DealerRater

DealerRater logo
DealerRater Oct 7, 2023

The easiest auto purchase I've ever experienced! Abel and Bernardo were wonderful to work with!

Read at DealerRater

DealerRater logo
DealerRater Oct 7, 2023

Always treated like their most important customer, would never go anywhere else. They check everything and explain everything to you.

Read at DealerRater

Google logo
Google Oct 7, 2023

Able is the best sales person that I have ever met!!!

Google logo
Google Oct 7, 2023

All persons I had contact with were very polite and professional. The building was very clean and organized. My scheduled RV maintenance was on time . Will be back

Facebook logo
Facebook Oct 7, 2023

Recently the guy from servise department fix my rattling sliding door. I didn't have chance to tell him thank you very much for your professionalism. 👍

Google logo
Google Oct 6, 2023

DealerRater logo
DealerRater Oct 3, 2023

I brought my car in for prepaid service. Car was ready for pick as promised

Read at DealerRater

DealerRater logo
DealerRater Oct 1, 2023

You guys are the best. You never fail in all c ategories,Thank you very much

Read at DealerRater

DealerRater logo
DealerRater Sep 30, 2023

The service department gave me excellent service with good communication at vehicle drop off and delivery. My vehicle was washed, wiped down in the inside, dried off to prevent water spots.

Read at DealerRater

DealerRater logo
DealerRater Sep 30, 2023

Very good and responsive service team. The work performed was done in a ver timely manner.

Read at DealerRater

Google logo
Google Sep 28, 2023

Great place to buy or lease a car from. Worked with Abel and he was very responsive and accommodating. Got us a great deal and was transparent with all the options we had. Definitely would go back for more.

DealerRater logo
DealerRater Sep 27, 2023

Very happy with the service I receive here. Don Post as always helpful with advice and suggestions. He keeps me informed every step of the way. I recommend him and this dealership highly.

Read at DealerRater

Google logo
Google Sep 27, 2023

Excellent experience. I have never liked a car sales person until I dealt with Brian.

DealerRater logo
DealerRater Sep 26, 2023

Customer service is Great very satisfied! Hopefully I will take my car for service! Soon! Thank you for your service! Appreciate you! Cheers!

Read at DealerRater

Google logo
Google Sep 26, 2023

Google logo
Google Sep 26, 2023

I traveled from out of state to purchase a vehicle here, no disappointments. Everything was top-notch, thanks.

Google logo
Google Sep 25, 2023

DealerRater logo
DealerRater Sep 23, 2023

Brian and Eli at Salem is the reason I keep on coming back. They are friendly and professional with everything from start to finish. The service they provided is above and beyond. This is my fifth Sprinter purchase for my business and can not be happier. Keep up the good work and thank you again guys

Read at DealerRater

DealerRater logo
DealerRater Sep 21, 2023

Very professional service. Tony assisted in servicing our car, and making sure we received the best vehicle maintenance. Thank you again for making it easier for me to receive the best vehicle customer service. Judy, Martin, Marcus and Christopher

Read at DealerRater

DealerRater logo
DealerRater Sep 20, 2023

Great experience. I don't want to write that many words. Bjfh both hifb jgim

Read at DealerRater

DealerRater logo
DealerRater Sep 20, 2023

Outstanding service from start to finish. Alexia is a superstar, and went above and beyond to make sure I was satisfied. I’ve been to all the other Mercedes dealers in Oregon, and they are a disgrace. I’m just sorry I didn’t find Mercedes of Salem sooner. They are my go to for service, and I’m happy to make the drive to get there.

Read at DealerRater

Facebook logo
Facebook Sep 17, 2023

Have been a customer of this dealership since 2016 when we moved here from BC Canada We arrived with a E35o Cabriolet, then switched to Acura RdX for five yrs then to another E550 Cab Have seen this place from all angles and find staff including the service mgr Don Post to be as good as they come! Not many service organizations including all the hospitals I served and needed help from are as good as this!

DealerRater logo
DealerRater Sep 15, 2023

Whole team is courteous and professional. Love Don,Post you should give him a raise

Read at DealerRater

DealerRater logo
DealerRater Sep 14, 2023

We take both our cars there. Always great work Don in service is the best

Read at DealerRater

Google logo
Google Sep 13, 2023

Google logo
Google Sep 12, 2023

Always a great experience shopping here. In all my years buying cars, I have never had a bad time or felt pressured. Great deals, great cars!

Google logo
Google Sep 10, 2023

I took my car for an oil changed for the first time here. The staff was very helpful and kind! They were able to take care of my car and check on things that I was worried about, definitely a much better experience than other places I’ve been to! I also appreciated the complementary car wash! I will definitely be back

Google logo
Google Sep 9, 2023

Everybody there worked super hard to make sure I was able to leave with a vehicle, even if it wasn't the car I took in for repair. Tony and the guys in the service bay were super awesome and worked hard to see what was going on with my car and let me know the facts and what cost I would be looking at. Bernardo, Abel, and Ron, meanwhile, were looking to see what options I'd be able to go with for a possible trade-in. Overall, very satisfied with how things went. I was able to have a ...

Google logo
Google Sep 9, 2023

Thank you Mercedes dealership for the help throughout the process with the purchase of my vehicle! Thank you Francisco Arias, for always giving me updates on my vehicle. I had a smooth process with you! Appreciate it the help!


Leave Us A Review