Customer Testimonials
Friendly staff. The service department is very good. Sale person follow up does not exist.
Great Mercedes Service Department. The customer service and quality of auto service is fabulous. I highly recommend.
Salem Mercedes is great. Don Post always goes above and beyond to help. A great dealership. This is the second Mercedes I’ve serviced there and have never been disappointed.
Always fast and excellent service on both MB vehicles. Loaner cars are new and clean
Friendly and helpful staff! It was easy to schedule and the available for same day service.
Don and the entire Service Department are always great to work with. Check in and check out are quick, and the time estimates for completion of work are accurate.
Excellent customer service, friendly and professional. Willing to take the time to explain issues in detail. For example worn tires. Gave reasons why should stay with brand on car, cost, and said to call if needed more info or would like to buy.
Eli was very friendly, extremely helpful, always on top of things keeping us informed. Thank you very much Eli.
Bernardo was wonderful from beginning to end with the purchase of my car. Don is always great as well.
This place has been and always will be a great place clean all the time
I completely trust the team. They always deliver on time and at the quoted cost. Shout out to Don, he always makes us feel valued. Thank you!
This dealership went above and beyond with the purchase of my new Mercedes! Bernardo is such a pleasure to work with. Professional and courteous throughout the entire time I was there. His knowledge of the vehicle and ease with which he answers my questions, not once up selling or pressuring me into buying a car I didn’t want! This Mercedes was my dream car and thanks to Bernardo I am now a proud owner!
I have always like the service at Salem mb. I can trust that they will do a good job.
The service is always number one though the cost has always been high. We have not had to return because it wasn't done properly.
We had the best experience with Brian and Eli. It felt like they partnered with us to find the best fit for our family's needs. They took the time to explain the features and match those with what was important to us. My husband hates car shopping and is always worried about being scammed. But after we were done, he felt like he had made new friends. I can't recommend them enough!
Friendly and courteous staff. All work was performed as requested and on time. Will be going back.
Great dealership excellent service more costly to maintain my MB than my Caddie Very friendly
Mercedes-Benz of Salem was extremely helpful with finding and giving me the most affordable price for service!
Very easy and friendly to deal with. Would buy again from them for sure.
They are amazing! Very nice and knowledgeable, took care of our issues with fuel door first time and on short notice!
Fast and great all around experience! Will definitely be coming back for follow up work.
Tony and Don are great! The service was top notch and they kept me informed when a part had to be reordered because they weren't satisfied with the quality of the one they had installed. I REALLY appreciated that!
Very organized and specific in everything the do! I recommend them to anyone who knows me.
Evan + his team do an extraordinary job of delivering a great customer experience! There is nobody better than Mercedes-Benz of Salem + Evan in serving customers!!
When you have a problem, you just want a painless solution. That is exactly what I received when we had a warranty issue on our new Mercedes. Thank you!
Wonderful service as always. Ron and Tony are the best and so is Jim who is always great about taking me back to the office. Fantastic service. Thank you.
With the dealership for almost 40 years. That should give you a clue about our first rate review of MB of Salem.
Don is always very helpful, knowledgeable, and thorough. I know I can count on him to ensure my SLC300 will be properly maintained. Mike Harder, the Sales Manager, is also excellent. In fact, over the years, we have purchased 4 cars from him. Mike and Don are the reason we buy cars from Valley Motors and have all scheduled maintenance performed there.
He took his time. Helped me get the vehicle. Introduced me to service people. Helped me to set up registration.
The service continues to be the best! I appreciate the personal service and years of mutual loyalty.
Abel Cardona is the best sales man I’ve ever sealed with. Fast. On time. Do what he say. Give updates constantly.
Abel help me ordered the vehicles keep updating with me every month. Great sales man.
Everyone is personable and helpful. I really appreciate the dealership being a very friendly experience.
Excellent customer service, fast friendly shuttle service. I love this dealership! Mercedes-Benz of Salem takes the time to make sure customers are heard and understood, and communicated with fully.
Checked out a 2018 Cadillac at Mercedes Benz of Salem we met Brent baker Couldn't ask for a better Salesmen! Very professional 0.0% Sales pressure Got us financed Less in 30 mins Got are payment where we needed Overall Great experience everyone there Is noting but professional andtruthful! GREAT TEAM! I would give 10 stars but sadly google only allows 5 HAHA.
Over all everyone was friendly and helpful shuttle driver was great only problem the computer's were down in Germany could not complete the software update. So now I have to drive all the way back to Salem which is 60 miles one with not really happy about the added expense
Super nice people. Great experience. Been having my car serviced there for 14 years. Don Post is the best,
They were very helpful and explained everything that they did and told me that I had a problem with my subwoofer
Polite, professional and assured us we would be back on the road safely as well as soon! He's the Man!
Always a positive experience. Staff is responsive and completes work in a timely fashion. Thanks.
Abel was so kind and did a great job answering all of our questions. Really made the whole experience enjoyable. I would absolutely come back to purchase another vehicle. They went above and beyond to make me feel like a valued customer. So happy with my new car!! ❤️
The only place I would buy a Mercedes Benz! Abel is outstanding! The dealership is amazing! We love you Abel and Mike!
This is the third vehicle we have purchased through Mercedes-Benz of Salem. The entire staff makes you feel so welcome and taken care of. Abel, our salesperson provides the most comfortable low pressure experience every time. Thank you again for taking such good care of our family.
We will continue to buy from Mercedes Benz of Salem! Abel is the man! He is amazing along with Mike! Love you guys!
I test drove the car months before I decided to purchase it, unfortunately I was in a wreck and it led me to buy a new one since my car was totaled. Abel informed me the GLB250 I looked at 2 months prior was still available, I told him, yes let’s do it. Abel was very professional and kept me up to date with financing and everything that was needed to purchase my car since I was out of the state at the time. When I got back to Oregon, Abel advised me it was ready for me to come ...
Always quick and professional in dealing with our Sprinters. We appreciate their help. Thanks for the shuttle as well. Very grateful for that as well.
Awesome customer service! Superb job on the recall and the Service A! This is where we'll bring our van for service. Thank you MB of Salem!
Cordial, knowledgeable and efficient. Felt like family. Glad we did it and would do it again.
The staff were very thorough with troubleshooting our problems with the cars camera system. We really appreciate Don in particular.
The greeting was handled well. Don Post was personable and thorough and the service took less time than was estimated. Then you ruined everything by requiring me to pay the bill.
Friendly people, competent service. As a neighborhood dealer it can take weeks to schedule service, so plan ahead.
It all began with a simple B service and ended with a new transmission. Even though it sounds like a disaster, the Mercedes Team worked with me to get me the best price and they did an excellent job with the installation of the new transmission. I love my little GLK 350 and want to keep it and Salem Mercedes with me for a long time! Thanks to everyone for all that you did to make an unexpected event be as pleasant as it could be.
Good Service provided by Evan. My Sprinter required a vary hard to get part, but Evan stayed with it and Kept me informed until the job was completed. Very Happy with M-B of Salem.
Good friendly service. Timely work and they fixed my problem with front end vibration. They do good work.
Scheduling service was a breeze. Was kept informed continuously during service about progress. East access for my sprinter RV in and out.
I am happy to drive over an hour to MB of Salem. Brian and Eli are awesome. Very honest and easy to do business with.
Mike, Abel and Ron were awesome, they all went above and beyond
5 Evan Carroll was fantastic! He took great care of me. Pay him more. Awesomeness
Confidence through positive experience since 2017 after moving to central Oregon coast. I know they can take care of any MBZ challenge
This is the second car we have bought working with Abel, and he is a gem. Very patient, knowledgeable, friendly.
Evan is fantastic to work with! This was our first time getting service and we will definitely be back!
This is one of the better Mercedes dealerships. Staff is always kind and the service department always goes above and beyond!!
Pretty long wait for annual maintenance, this year, and it’s expensive, being Mercedes. But overall I’m satisfied, and I like my car. (Still not happy about run-flat tires, though.) Don in Service is friendly and explains things well.
Everyone was incredibly nice and hospitable. Anthony Cole was exceptional. When I picked my car up I brought a flier with me which had a discount off service. He was very nice and patient as he had to re-work my paperwork.
Everyone is very friendly, helpful and knowledgeable. They explain things to me the best that they can so I understand what they did to my car. Having a shuttle driver helps me out a lot. Thank you for your great service!
Switch from Willsonville 100% better love your operation.easy to get in very efficient staff.
They got me in a timely manner. They were extremely courteous and quite knowledgeable with sprinters.
This. Dealership is awesome! Especially the service dept! What ever I need it’s done. Thank you so much I really appreciate your comment to service. Betty Duncan-krainer
Service was excellent ethical feel loved don. Courteous. Was glad Fox News wasn’t on
Friendly; efficient I was greeted by a friendly Mercedes representative. He demonstrated demonstrated an understanding of my vehicle's needs and was efficient in seeing that they were satisfied.
This was our second time getting service from M-BS. We travel full time and by the time we’d walked to breakfast and back, our van was ready. We’ll definitely return.
Great quality of service and really nice people and helpful
Exceptional service! Friendly staff! Don is an asset to the company! He takes the time to explain what needs to be done and the cost. The repair staff deliver the service in a timely fashion. I am very pleased with the Salem Mercedes dealership.
We had the best experience with Evan and the Salem Sprinter team. They went out of their way to get our van fixed in time for our trip. Thank you so much!!!
I have found them to be very courteous and friendly. the y are very timely and keep you informed about the progress if a problem occurs.
They are awesome to deal with. Best dealership around in my opinion. Don is the man.
Super sweet workers always gets the job done only thing is they never have loaners
Mid 2022 I set out researching camper van conversions. Within a few months we had decided on a Mercedes Sprinter 144. One of the vendors we chose to partner with for some of our conversation was Adventure Wagon in Portland. They made us aware of a van purchase program they offer under their umbrella with Salem Mercedes being the distributor. I contacted the Eli Guevara the sprinter salesman in September. That is the point at which our camper van conversion dreams began to become reality. Not having any experience in this market, I had thousands of questions! Eli, through great customer service ...
They have always treated me great when I have used them for service. I will use them again when I need a dealers service.
They are very professional and courteous! Keeping my sprinter updated and road ready, great folks!
Well to put it simple I was more than pleasantly surprised by the help I received from Tony. He was professional, welcoming, attentive, and shower supervisor customer service! He is a surety an asset to the company!!!
Don is always so personable to work with. thank you
Sprinter service was great. They diagnosed the problem with my wiring and did the repairs. There were supply chain problems with getting some parts, but that is everywhere. Everyone was very pleasant to deal with.
Had a serious transmission problem. It was diagnosed, parts ordered, anr repairs made in a timely manner. Evan Carrol, the service manager was especially diligent in staying on top of this.
They do a good job keeping me informed on the status and the shuttle is a plus. Thanks!
Brian and Eli in the Sprinter department gave us the best service I have ever experienced when buying a new truck!
Problem is still not fixed. Sometimes I have to shift manually. Once it stuck in park. It is leaking a fluid.This is new. I need an oil change
The folks I have worked with at Mercedes of Salem have been and continue to be supportive and excited for me in the purchase of my new vehicle.
They took good care of my car. I hope the problem doesn't come back anytime soon 🙂
Wonderful service Did everything they needed to do Very happy Can’t wait for my new sprinter
Great purchase experience working with Brian and Eli. Highly recommend this team for your Sprinter purchase.
