Customer Testimonials
Brought in our RV / Sprinter Chassis- was having AC issues- they took the time to search for the issue.
Quick and efficient Tony was very informative and kept me updated in a timely manner
I don't know English very well, so I am writing to you through Google Translate, my application may not be very correct because of this, but still you are a very good company, I am very pleased that I contacted you, thank you
Evan and Don always go out of their way to be thoughtful and so helpful. I have come to depend on and trust them. Thank you Evan and Don!
In all things went well just one problem. I ordered the full bra package, but did not know number one what it was gonna cost in number two it got rolled into my monthly payments, which I did not know of.
"I recently had my vehicle serviced at your department and I was thoroughly impressed! The staff were friendly, knowledgeable, and efficient. The work was completed on time and to a high standard. I would highly recommend your car service department to anyone. Great job!"
Best customer service in the world. Excellent communication from beginning to end. I’m always greeted with a warm welcome.
Been going to Salem Mercedes for years. Service is always prompt and friendly. Went to Wilsonville Mercedes 1 time and had a horrible experience. Evan is fantastic.
Efficiently diagnosed and repaired what was actually really needed to improve performance. Listened to me!! Great service with available loaner for those of us who drive in from the coast.
The service team kept me informed every step of the way, and overall they provided very good service.
Don and the staff are always very knowledgeable and nice. Store is clean and complimentary beverages are added benefits
Brian gives us great deals and the communication is spot-on. He responds in a timely manner and exceeds expectations.
BEST DEALERSHIP I HAVE EVER WORKED WITH!! MIKE THE SERVICE DIRECTOR HELPS WITH ANY PROBLEMS I HAVE EVEN IF THE VEHICLE IS NOT IN THE SHOP, HE IS ALWAYS THERE TO ANSWER MY CALL WHEN I HAVE QUESTIONS.
Great people. Don post was very professional with communication and personality’s the best. Overall great experience
I had an amazing experience working with Brent at Mercedes-Benz of Salem! From the moment I arrived, he had the car I was interested in ready for a test drive, making the process seamless and efficient. Brent treated me with great respect and professionalism, ensuring everything went smoothly. This was by far the fastest and easiest car-buying experience I’ve ever had. If you’re looking for a hassle-free and enjoyable experience, I highly recommend Brent!
Friendly and honest staffs. Clean and nice setting. Gets things done as promised and on time.
Kind, polite, knowledgeable staff who explain clearly what service needs to be performed and results of their findings.
Excelent service! They treat you like family! My appointment was scheduled sooner than what I thought! I loved the free ride home!
Don was professional and pleasant to work with. Thank you for your excellent service. We will definitely come back again.
Job was completed on time and Don was super helpful. Nice to have a loaner vehicle!
Wonderful and professional service. I was impressed with mechanics knowledge and expertise. Highly recommend this dealership.
Outstanding service and expertise, wonderful customer service. I will always bring my Mercedes sprinter to Salem Mercedes
I’ve used this dealership quite often over past 8 years I have been in Salem . They have met our retirement needs in vehicles both in the Acura sector and MB sector and in sales and service . Staff are fully available to meet our needs . I would not want to switch dealerships or vehicles at this stage of life!
Very special and personal service. Mo always does a superb detail job. I wouldn't go anywhere else. I'm dealership believer.
Top notch service! No better dealership to purchase a new Sprinter from. Brian and Eli were a great sales team and the entire staff were awesome! I look forward to working with them again when I need another vehicle
clean, friendly ,need to know more about the car you are selling . bbb kkk ooo
Always super nice and helpful. Very clear about costs and always on time. I recommend them.
Abel was so easy and nice to work with, a very nice experience buying our new car!
The Sprinter sales team at MB of Salem are top notch! Brian and Eli had all of my paperwork ready to roll before I even showed up to the lot. Their product knowledge on the new Sprinter AWD was super detailed and very informative. Everything about my purchase experience was at a very high level of service and non existent pressure. If you are in the market for a new Sprinter, I would highly suggest calling Brian at Salem Mercedes Benz for a great buying experience.
I took my C250 in for its B Service. It was discovered that I needed to replace my battery. Don left a message for me to call him but for some reason it didn’t come through. After a couple hours Don asked his assistant to call me and explain what was found. He gave me all the pertinent information and I said to go ahead and replace the battery. As always, everything was handled in a very professional manner. I’m always happy with the service here.
My experience with the staff was excellent and my car was fixed and returned in the time they said it would be so i could not be happier. Thanks
MB Salem has always taken great care of me and my vehicles and their customer service is second to none.
My SUV is now past the 100,000 mile mark and still operating flawlessly with service from this dealer.
Honest, caring, pay attention to detail, friendly, knowledgeable,overall amazing customer service. I will continue coming to this facility for my Mercedes service.
They are very friendly and flexible. My car is well taken care of. I always get my car back in a clean condition
As soon as I called, I got an appointment same day. The customer service was excellent. By the time I arrived they were waiting for me to look at my car and had thr shuttle available to get me to work. My car was fixed the same day. I will never go anywhere else for my Mercedes benz services! Amazing staff and wonderful customer Service. Thanks! Savannah .
Service was fast team members were quick to respond to my questions car was very clean
Don Post was able to quickly detect and set up the repair of my car. It needed a new battery. Mail was efficient in taking me between my home and the dealership.
Excellent work researching major damage to our Sprinter fuel system and doing major repairs in a timely manner.
Prompt, courteous service which is well documented and consistently completed under budget and well before schedule
Very professional, not pushing to sell you a car you don’t want. Listens to the customer. Great experience.
We appreciated how Evan communicated with us. He was easy to reach and helped us feel at ease during the process.
I would like to thank Brent at Mercedes-Benz of Salem for his outstanding service! He was highly professional, patient, and guided me through every step of the purchasing process. He made the experience smooth and hassle-free, answering all my questions with clarity. If you’re looking for a car and exceptional service, I highly recommend working with him. Thank you, Brent!
I would like to thank Brent B at Mercedes-Benz of Salem for his outstanding service! He was highly professional, patient, and guided me through every step of the purchasing process. He made the experience smooth and hassle-free, answering all my questions with clarity. If you’re looking for a car and exceptional service, I highly recommend working with him. Thank you, Brent!
Very pleased and thankful for the service I've been getting from the parts department, as well as previous service visits with Don. Actually, everyone I've dealt with has been pleasant. For the last month or so, I've been working frequently with Mark Massey in the parts department locating parts to extend the life and quality of a one owner W202 that had been purchased there new, 25 years ago. Mark has been patient, professional, efficient, responsive, and thorough. I've been dealing with him in person, on the phone, and through emails. Not once have I gotten the &...
Very pleased and thankful for the service I've been getting from the parts department, as well as previous service visits with Don. Actually, everyone I've dealt with has been pleasant. For the last month or so, I've been working frequently with Mark Massey in the parts department locating parts to extend the life and quality of a one owner W202 that had been purchased there new, 25 years ago. Mark has been patient, professional, efficient, responsive, and thorough. I've been dealing with him in person, on the phone, and through emails. Not once have I gotten the &...
Smooth process from intake to delivery. Service tech was thorough in explaining work done on my car. Very pleased!
Always courteous, always prompt, always reliable! I will always recommend them to other MB owners.
I had an outstanding experience at the Mercedes Benz of Salem. Tony and the team were professional,knowledgeable, and above and beyond to ensure a smooth and enjoyable visit. The service was efficient and the attention to details was impressive. I highly recommend to anyone looking for a top notch customer care. Thank you for my Mercedes-Benz experience excellent.
Great, personal service I can trust to care for my really old Mercedes. Thank you!
Don was more than helpful. While traveling from PDX to Newport had a check engine light. Arrived at MB of Salem and they put us right into the cue. The issue was found. Luckily we could continue on our trip without issue and take care of the problem with our local dealer in PDX.
Did a fine job. Car in & out of service shop in a timely manner, as promised. Friendly & helpful staff.
The service rep and a person in the shop were extremely helpful and curtious.curious. I dropped by two days earlier to check on parking my RV, and the shop guy came out and gave me some recommendations. It's great to work with people that know their products.
Very good and smooth process. Communication was timely and clear. The dealership and all personnel seemed excellent.
Great Service Manager, Don, and great service on each Mercedes we have owned over the years.
Very helpful and will definitely be bringing my car back in the future to be serviced here.
Awesome experience, super responsive, go above and beyond to meet and exceed their clients needs.
Great service, pleasant people, I was able to get a loaner since they were booked up all the first day (I was unscheduled with a new warning indicator light) car returned cleaner and in better condition the next day. Thank you
Prompt and Courteous service. Easy in and out. Friendly. On time. Work done as agreed.
My 2024 Sprinter needed a new diesel particulate filter. Evan was awesome with ordering the new part and having it installed ASAP. You saved my vacation. Thank you!
Great experience start to end. Abel helped me order the vehicle I wanted, he explained all the options and packages available to me. He was very helpful in making decisions when I asked but also not pushy, he let me make it “my car.” Able kept me informed throughout the ordering process as well as giving me updates on the timeline and delivery schedule. When the vehicle finally arrived he made the purchase process as streamlined as possible. He was very thorough yet didn’t drag on and on when checking me out on all the new technology. I know ...
The service department went above and beyond to get us back on the road again.
They have been amazing when other dealerships didn't even acknowledge I was on the lot. They have my business for life. I have told this to the owner.
Really friendly staff. Have taken care of any issues with the vehicle and always confirm that the job was done correctly.
Love dealing with the people at Salem Mercedes. Always give us a fair shake, and honesty seems to rule their way
The Service Advisor was very friendly, competent, and provided very good customer service. my car was serviced very quickly
Good service with no issues and quick and easy to schedule and pickup of car
I absolutely adore the staff there. Very friendly and family oriented. I would highly recommend Mercedes Benz of Salem.
The service for my 2022 Mercedes EQS WAS GOOD. BUT i has another 2023 Mercedes EQS currently least for 2 years from 3/2024 to 3/2026 . . Recently it has 2 flat tires left side front and back.. no service . I assume under least contract.mercedes dealer should cover. It is Mercedes property. I have to deal with this matter
I had a great experience I was able to get in immediately to get a B service done. I was dropped off at my work and picked up to pick up my car. It couldn’t have been a better experience.
As always the staff is friendly and efficient. Highly recommended this dealership to friends and family.
Brent was friendly, helpful, and up front. He did not shy away from working with me over the phone for the first portion of our negotiations, which was refreshing.
Evan was sicke that day so Mike covered for him. He was very courteous and helpful. He even explained the DEF system so the next time I have a problem I’ll know whether it needs fluid added or just a bad sensor. He also offered shuttle service which I really appreciated.
They made themselves available to us throughout the process of purchase in a timely manner.
The service team is excellent. I always expect a delay in having a service team get back to me when I use the text message option. Mercedes of Salem is very quick to respond and is flexible with scheduling.
Bought several cars at the dealership and always had a great experience. Love my G wagon.
Great service and friendly staff. Always helpful and get back to you if you have questions
Very good experience all around. One two three four five six seven eight nine ten
Took my 2015 E250 (diesel) here due to excessive vibration. They suggested I start with replacing the transmission mount first to see if that was what’s causing it and they were correct. It definitely was the main reason and resolved most of the vibration. Our Benz is 10 years old now and I’ll be taking it back to have the motor mounts also replaced at some point too. This dealership provides exceptional service. They could have replaced the motor mounts first which would have been at a significantly higher cost. I totally trust Salem Mercedes and will be using them ...
Very nice person and very good service too l so happy to do business with them happy new year
Josh explained what was necessary to repair my car, estimated costs, time needed to get parts and labor, answered all my questions. He is a perfect gentleman. It was because of his outstanding customer service that I returned the next week for regular standard maintenance. Service department care and concern was also outstanding.
Just as helpful during routine maintenance as a full-blown emergency…we don’t know what we’d do without the professional service team at M-B of Salem! Great job and great customer service!
Brian is an amazing sales guy and works really hard to get you what you need at the right price. At the right price
Evan kept us informed on what was going on during our recent service. The staff was pleasant. Service was great!
Awesome customer service from Tony! He took care of my car and was very efficient and kind.
I took my 2016 E400 in for service A. I asked them to check the brakes (80+ thousand miles) and replace them if needed. They inspected them and said I didn't need new brakes. Other dealers would have just replaced them. Service A was completed, and the car was cleaned and ready in one day.
Great experience start to end. Abel helped me order the vehicle I wanted, he explained all the options and packages available to me. He was very helpful in making decisions when I asked but also not pushy, he let me make it “my car.” Able kept me informed throughout the ordering process as well as giving me updates on the timeline and delivery schedule. When the vehicle finally arrived he made the purchase process as streamlined as possible. He was very thorough yet didn’t drag on and on when checking me out on all the new technology. I know ...
Just moved to Salem (from Scottsdale, AZ) and had our car shipped. When I got it off the trailer I noticed a pretty strong vibration right away when sitting at idle. Called and was given an appointment right away. When I arrived for my appointment I was immediately greeted and introduced to my service manager. Answered a few questions and signed for the diagnosis. Same day they called and provided their diagnosis, ordered the new part (transmission mount) and said they’d call to arrange when to bring it back for the repair. I was very pleased with my experience ...
Evan took great care of us, when our windshield was being replaced. We have taken our Unity FX to Mercedes of Salem for several years now and would recommend them highly to anyone needing care. We are fortunate to have worked with Evan and look forward to continuing to do so as required.
Just had the B maintenance done on my car, they scheduled me for the day after I called to set the apointment!!!. They also had a driver Jim give me a ride to work and he also picked me up to get my car. This was a great experience!!!!
Great customer service given by service department employee Don I look forward to my next visit
They were awesome and did everything they said they would do. I will recommend them to everyone.
I recently bought my first car from Abel, and the experience was amazing! He was incredibly helpful and made the entire process so easy and stress-free. Abel took the time to answer all my questions, was patient, and truly went above and beyond to make sure I found the perfect car. I highly recommend buying from him—he’s the best!
Bryan was great! And he was very knowledgeable. All the employees were great. Than yuo
Brian was awesome and took care of his client from begin to end thanks brian!
Everyone was very friendly and accommodating even after the purchase when we needed assistance learning the systems in the car.
Bernardo was the absolute best! He made buying a car a really great experience. He wanted us to be comfortable most of all with what we bought, not just trying to sell us the most expensive.
It was the nicest and friendliest Mercedes dealerships I’ve ever been too. A nice experience!
Love that they have a CHADeMO fast charger
I needed the battery replaced in my old S class and was able to get an appointment for that the next day. Service was excellent in all respects. My thanks to Tony Cole, the service advisor, that I felt with on this visit.