Customer Testimonials

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DealerRater Apr 20, 2024

Absolutely amazing customer service and professionalism. Best dealership experience I’ve had by far. A+

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DealerRater Apr 19, 2024

Great service good team, even cleaned inside and out , highly recommend this service center for a prompt turn .

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DealerRater Apr 19, 2024

Great experience at Mercedes Benz of Salem! Abel was easy to work with, provided helpful information and assistance throughout the purchase. I would highly recommend this dealership I'd you are considering a vehicle purchase!

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DealerRater Apr 19, 2024

Treated very well on my first time visit. Detailed FSS B 52160 sevice information shared with me. Service completed in a reasonable amount of time. Only problem: When I arrived home I checked under hood and front Engine Cover right side clip was broken off. Metal portion of left side clip off of mount & laying on air cleaner hose. Using Super Glue gel, I've glued right clip mount to engine cover & reinstalled left clip to engine cover. My vehicle is old, with high miles but in excellent condition. Even though my GLK350 is not a high priced unit, ...

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Google Apr 15, 2024

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DealerRater Apr 15, 2024

fransico and octavio and everyboty been very knowledgeable and great.peaple to provide customer services.Gracias

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Google Apr 15, 2024

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Google Apr 15, 2024

They have gone and above and beyond the call of duty. Thank you!!

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DealerRater Apr 13, 2024

Always friendly and professional. They communicate very well and also recommend tune ups and upgrades for the best of your vehicle.

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DealerRater Apr 11, 2024

Tony at Mercedes of Salem has been great at getting my vehicle fixed and my Mercedes back on the road. Thank you Tony!

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Google Apr 8, 2024

Wonderful people. Great inventory. Professional and patient. Negotiation was smooth and easy. I would definitely do business there again!

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DealerRater Apr 7, 2024

Everybody at the dealership made me feel important. They were knowledgeable, courteous, and respectful. My questions were answered quickly and fully.

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DealerRater Apr 6, 2024

They are caring, knowledgeable and respectful. There's never any pressure or up-selling. They are great representatives of the Mercedes Benz experience

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DealerRater Apr 6, 2024

Excellent service from the check in person through the service tech; good listening and care for the owner

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DealerRater Apr 5, 2024

I’ve been taking my GLE SUV to Mercedes-Benz of Salem for several years now and they always provide excellent customer service and take great care of my vehicle. Thank you Don and Tony for the great customer service

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DealerRater Apr 5, 2024

Great service… fast! Everyone friendly and helpful! Waiting area comfortable and great coffee as well!

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DealerRater Apr 4, 2024

Top notch. Kind. Consider it an attentive. I take good care of you and do a promptly completely and professionally.

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Google Apr 2, 2024

Quick and very easy process. Brent and Mike were very accommodating leaving me highly pleased.

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Google Apr 1, 2024

Everyone was very professional throughout the entire process, I maybe spent about an hour and drove off with a car I absolutely love. I do wish I would of spent a little more time to learn more about my car features and settings as I was only shown, the ones I asked about before driving off.

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Google Mar 27, 2024

I had such a positive experience working with Abel! He took videos and shared them with me in advance of coming down. His communication is clear and quick. He made the process seamless and the experience so positive. I will be calling this dealership first next time.

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DealerRater Mar 26, 2024

We have directly with Don for 10+ years. He has cared for 3 vehicles over years, received transport of vehicles from other states, etc. more importantly, he has built and maintained an enduring relationship with our family as the reason you continue to service our vehicles. Thank you, Don.

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DealerRater Mar 26, 2024

I had such a positive experience working with Abel! He took videos and shared them with me in advance of coming down. His communication is clear and quick. He made the process seamless and the experience so positive. Abel and Mercedes-Benz of Salem will be my first call in the future.

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Google Mar 22, 2024

Bernardo was great to work with. Process of buying vehicle was super quick and easy!

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DealerRater Mar 22, 2024

Great service, very responsive, great value. Superior car service from people that you can trust.

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DealerRater Mar 22, 2024

Abel was completely helpful in sales and service of our two new cars. He walked us through options of vehicles and pricing scenarios patiently. He explained everything about delivery and arranged everything needed for us to get our cars quickly.

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DealerRater Mar 17, 2024

Always superior. Everyone is so kind and helpful. Very patient and gracious. Thanks so much.

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Google Mar 13, 2024

It was all 👍

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DealerRater Mar 13, 2024

Always professional, well trained at getting the job done! I would not take my car anywhere else.

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Google Mar 8, 2024

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DealerRater Mar 7, 2024

When the dealership under pressure the job turn out not so good. But when the customer gives more time the job turned out great.

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DealerRater Mar 6, 2024

Eli & Brian made purchasing our new Sprinter van a seamless process; they worked with us remotely from outside of the Salem area and it couldn't have gone more smoothly. They were focused on customer service and committed to getting us exactly what we needed, and we felt that Eli was excited about this purchase as we were. They provided the best experience we have ever had at an automotive dealership.

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DealerRater Mar 5, 2024

Excellanto serviceberto Muy bueno Rapido servico Techniciana nico Lapices un papel no necessary Muy bueno

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DealerRater Mar 4, 2024

Very professional and helpful Knowledgeable and great attitude.. Dealership is well equipped to answer questions and assist customers..

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DealerRater Mar 3, 2024

Excellent service. I feel I can trust Don to make sure the service is done correctly. and if I didn't have that trust I'd go to Eugene!

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DealerRater Mar 2, 2024

He is always friendly , professional Love how when we pick up the car and it's clean and vacuumed

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Google Mar 1, 2024

I had the best car buying experience ever. Abel was efficient, professional, personable and knowledgeable. I had been to several Mercedes dealerships in the area and found sales at those locations to be substandard in customer service and appeared to not want my business.

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DealerRater Feb 29, 2024

Service was great. I have been coming for years. I will continue to come back.

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DealerRater Feb 27, 2024

Very easy to work with. They gave me exactly what I asked for. Very professional

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Google Feb 23, 2024

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DealerRater Feb 23, 2024

Abel is very friendly and knowledgeable. No pressure. He answered all my questions clearly and completely. A very easy, pleasant experience.

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DealerRater Feb 23, 2024

Always very friendly and knowledgeable about what is needed for our car. Excellent service every time.

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Google Feb 21, 2024

Everyone was friendly, helpful and supportive

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Google Feb 19, 2024

Eli and Brian are fantastic people to work with when buying a Sprinter.

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Google Feb 19, 2024

Eli & Brian made purchasing our new Sprinter van a seamless process; they worked with us remotely from outside of the Salem area and it couldn't have gone more smoothly. They were focused on customer service and committed to getting us exactly what we needed, and we felt that Eli was excited about this purchase as we were. They provided the best experience we have ever had at an automotive dealership.

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DealerRater Feb 18, 2024

Professional, prompt, courteous. Truly helpful! Everthing my previous dealership was not. Thank you again. Would absolutely recommend !

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DealerRater Feb 17, 2024

Great service, flexibility, friendly staff including Michael Harder in sales Will be back Excellent, Bravo

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DealerRater Feb 17, 2024

Never had a bad experience with the service department. Even though I live in Milwaukie, I would highly recommend both service department and dealership to family and friends.

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DealerRater Feb 17, 2024

Clean, friendly, and I would highly recommend to friends and family Problems and concerns are always taken care of

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DealerRater Feb 16, 2024

Fast, efficient, car was ready when they said it would be. Warned me they were short staffed that day, but came through and car was ready fast.

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DealerRater Feb 15, 2024

This is my second time having service performed by Evan and the team. They’re fast and efficient! Thanks for the great work!

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DealerRater Feb 14, 2024

Extremely customer service oriented. Went above and beyond to make sure work was excellent. Work was timely and information was thorough.

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DealerRater Feb 13, 2024

Awesome Was provided a loaner which made the experience even better. Accurately diagnosed the problem, worked with my warranty provider and repaired it expeditiously and with only deductible cost.

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DealerRater Feb 10, 2024

Don is why we keep coming back. He is very helpful and accommodating. Your service department always does a great job also.

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Google Feb 9, 2024

This dealership is professional, fair, and kind. We won't go anywhere else.

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DealerRater Feb 8, 2024

Great experience easy to work with friendly and nice. Did exactly what they said they would do All around great experience

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DealerRater Feb 8, 2024

Excellent service--really cared about us and our vehicle. Well done! Greg, our Mercedes mechanic did an excellent job, as well. Thank you all!

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DealerRater Feb 8, 2024

Helping with warranty situation and keeping me updated Mywife wasjustpleasedtogethercsrbackina timely manner Driving it today

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DealerRater Feb 8, 2024

Don is always friendly and kind. It feels like they are an honest business. Exceptional staff and service.

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Google Feb 7, 2024

Bought the Acura MDX here. We were shopping for a MDX, and has reached out to 3 dealerships. The other two contacted me but didnt really give any incentives/rebate offer on first attempt. When Bernado contacted me, i told him i wanted to see which dealers will give me the best price. He came back in less tahn 30 mins and offered the 3k rebate. He is responsive, quick in updateling me in emails with the questions that i had. Thank you, Bernardo, for your hospitality and wonderful service. We felt easy and had no pressure dealing with you and your ...

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Google Feb 6, 2024

While on a road trip from Canada down to CA, our motorhome experienced an error code message on our dash. After calling other MB dealerships & repair shops, we called MB of Salem. Evan was amazing & managed to squeeze us in for a quick diagnostic check to see what was going on. After some great advice, we were back on the road. While they were unable to get us in to have the repairs done, we are so thankful & appreciative of the help. We would definitely come back to this MB location again for any repairs or service ...

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DealerRater Feb 3, 2024

I felt like communication was pretty good. I really appreciated being able to use the loaner car.

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DealerRater Feb 2, 2024

Very professional, kind, very fast. My car was done on time. He updated me on progress. He was kind and caring. Very professional and respectful

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DealerRater Feb 1, 2024

The employees were very kind and courteous, and the work done on my car was great

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Facebook Feb 1, 2024

Some of the absolute best customer service I've ever experienced. No judgement from anyone with how young I am compared to usual customers. Nick, one of the scheduling guys Is very knowledgeable about MB and that goes a long way towards helping an MB customer. Don, one of the service advisors is also extremely knowledgeable and straightforward about everything MB. I seriously appreciate these guys and what they've been doing for me. They also have me in an amazing 2023 GLC 300 loaner while my 2021 GLC 300 is being repaired.

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Google Jan 30, 2024

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DealerRater Jan 17, 2024

The customer service is top notch! From the sales staff, to Daren in parts, Don the service advisor, and Can’t forget the Aussie, Mike the manager. I have purchased about a dozen vehicles from Mercedes of Salem, Acura of Salem or Skyline Ford. There are many reasons we keep coming back, but their customer service and more than fair deals are why we always come back. Thank you all for taking such good care of me and my family.

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DealerRater Jan 16, 2024

Courteous, knowledgeable, efficient and trustworthy I have been a customer for many years and will remain so due to the wonderful folks there!

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DealerRater Jan 15, 2024

They were able to take care of the routine service for my Mercedes. No problem.

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DealerRater Jan 15, 2024

Excellent service and communication. Okay Excellent service and communication. The service team treated me like a person not a number in line.

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DealerRater Jan 15, 2024

Great professional Great professional team. Fast and prompt service. Reliable and efficient. Would be glad to utilize again.

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DealerRater Jan 14, 2024

Always give good service appointments. They take care of all my service requirements. Take care.

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DealerRater Jan 14, 2024

We have been associated with the dealer for many years purchasing our cars there and finding the service there excellent

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DealerRater Jan 14, 2024

Its was great. They took care of everything that was needed to be done with the car

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DealerRater Jan 14, 2024

Seamless start to finish. Worked with me start to finish. Helpful, friendly and willing to go the extra mage. Im not sure what else there is to say.

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DealerRater Jan 14, 2024

Amazing Hands down the best experience purchasing a new vehicle ?? Very professional and to the point.

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DealerRater Jan 14, 2024

Great Very courteous and friendly. Shuttle service was excellent. My. At came back very clean

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DealerRater Jan 13, 2024

They identified the problem quickly, ordered the parts. As soon as they were in, they scheduled the repair, provided me a loaner and had it fixed in just a few hrs. Got my car back clean and ready.

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DealerRater Jan 13, 2024

Great helpful went way beyond expectations! Knowledgeable staff and very good at explaining everything they did to my vehicle

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DealerRater Jan 13, 2024

Very friendly, competent, helpful Very responsive to my questions and very quick to give me a ride home.

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DealerRater Jan 13, 2024

From the start of coming into this dealership years ago I have always been treated with great customer service and solutions to any issues I have had. I have been very happy with all of the services provided to me!

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Google Jan 12, 2024

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Google Jan 10, 2024

Mercedes helped me find the best car for me and made it very easy. The staff was so extremely kind and patient with me and even personally showed me all the new car features i had looked at. 10/10

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Google Jan 9, 2024

Best Mercedes-Benz service Center in the state. Tony knew exactly what my issue was the second I started talking about it. I had talked to 2 other centers before and they kept trying to charge me for diagnostics when I'm under factory warranty. Nobody else knew what I was talking about when I said I had steering wheel vibrations and needed a software update. 2021 Mercedes-Benz GLC300 4Matic.

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Google Jan 5, 2024

The best experience purchasing a new car. Abel at Mercedes of Salem made the process feel seamless, great communication, and truly felt he had my best interest at heart. Thank you Abel for your help, I truly appreciate it.

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Google Jan 4, 2024

Great service! I recently purchased a Sprinter from a 3rd party in the Portland area, and required the support of a Mercedes dealer for placing the vehicle in my name for purpose of service updates and online app enablement. The front desk quickly connected my call to Eli in sales, who was polite, efficient, and helpful in listing the information he needed to complete the process online since I wasn't local. He followed up to inform me that he had completed the steps required once in receipt of my information, and provided clear instructions on next steps. Night and ...

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DealerRater Dec 29, 2023

Mercedes Benz of Salem is a very friendly environment. The staff is personable, knowledgeable and service is provided in a timely manner.

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DealerRater Dec 29, 2023

Very professional Took longer than they estimated but I sat and waited there Nothing negative to say They even washed and vacuumed my car

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DealerRater Dec 29, 2023

The best experience purchasing a vehicle in 20 years I will never shop anywhere else

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DealerRater Dec 28, 2023

The entire Mercedes Benz Sprinter team was professional, friendly, informative and extremely helpful! Highly recommended

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DealerRater Dec 28, 2023

Top flight. Have worked together for many years and always satisfied Telephone contact, Alexia I believe, was also superb. I live hours away and she had every one plugged in when I got there.

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Google Dec 26, 2023

Eli and Brian are both amazing to work with, honest, fast, and friendly. I am going to buy from them again!

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Google Dec 26, 2023

Brian & Eli in the Sprinter department were amazing to deal with! After a couple of unpleasant transactions at other local Mercedes dealerships, we decided to give Mercedes of Salem a call. Could not have been happier with their service and professional! Highly recommend seeing these guys if you are in the market for a Mercedes Sprinter!

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DealerRater Dec 25, 2023

They were excellent, quick and courteous. Done Done ?? Done All done All done Done ??

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Google Dec 25, 2023

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DealerRater Dec 24, 2023

They were able to schedule the work when I needed it to be done. They provided a new clean loaner for me to use while the car was in the shop who was finished when they said it'll be finished.

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DealerRater Dec 24, 2023

Was fast and easy Helped me answer all my questions and gave me a shuttle home

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DealerRater Dec 23, 2023

Great. Helpful. I'm busy and don't have the time right now. Not crazy about evaluations but think the service was exceedingly helpful. Kind of expensive for me right now, but what I needed.

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DealerRater Dec 23, 2023

Great professional prompt service Great knowledge about my repair issues, made it easy to come in and provide solutions

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DealerRater Dec 23, 2023

Took my SL in was given a loaner and picked up my SL when the service was completed.

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DealerRater Dec 23, 2023

Fast and easy ! Took only a few hours !! Workers were helpful and easy to talk to !! And very friendly

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