Customer Testimonials
It was a pleasure to work with Mercedes Benz of Salem again. Looking forward to future transactions here.
Mike Schmidt and Don Post. They each reek of Integrity. I have every confidence "handing them my keys", and checkbook.
The service was done promptly and completed when they said it would. Was pleased with the way I was kept informed of what was going on.
Brian had quoted the wfong van’s originally but we negotiated the pricing on the ones I wanted and he had them delivered
Thanks for help with my car,I feel save driving Definitely recommend Mercedes Evan and Mike very professional, friendly, helpful I really appreciate you help!
Was in desperate need of service help excellent service addressed all my questions and car is running well. Many thanks
I love their customer service. It shows that they care about you and the service they provide.
I just got my dream car last night! Abel and Juan were fantastic to work with! It was so easy! Once I found the car and decided, they made everything so easy! I drove up to Salem and things went so smoothly! I love my new car! Thank you Abel and Juan for making it such smooth sailing!
Fast and complete service, reliable and on time delivered with a smile and admirable cost control. Thanks.
I was treated with respect in all the dealings I had with them. They kept the promises they made to me. I was given a courtesy vehicle as I am from out of town and could not have done my service there otherwise. I was given an honest estimate of what the next service would entail and cost. It was a great experience.
Excellent service and helpful staff. Worth driving to from Portland !been there for the last 3 years.
Evan and his team did a fantastic job with the service of my Sprinter. Their communication was excellent and the technicians were very helpful explaining their work.
YES!!! I WOULD ABSOLUTELY RECOMMEND BUYING FROM THIS DEALERSHIP!!! THE ABSOLUTE BEST EXPERIENCE I HAVE EVER HAD. REAL PROFESSIONALISM AND GENUINE PEOPLE. We had the most amazing experience buying a car at Mercedes-Benz of Salem. From the moment we walked in the door it felt comfortable there. The people were smiling and chatting, said hello and no pressure at all. My husband explained to them what was going on with our current vehicle and that we needed to find a reliable car for me. The salesman, Bernardo Gutierrez, listened to our needs and showed us a car within our budget ...
Polite, knowledgeable and friendly staff. They kept me in touch about the servicing options, and the work was completed on time
Salem Mercedes is friendly prompt and easy to deal with. This is true of their sales as well as service.
Good Courteous, efficient. Explains everything thoroughly No Very helpful, loaner care when I need one
They always have great service and customer care. My questions are always taken care of. That are always ready to help.
Eli and Brian were amazing to work with while buying my Sprinter van. Both of them were very professional and answered all my questions. Amazing guys!
The service itself is great and understanding. We had a mix up and they took care of it afterwards. The guy who came to pick up my car on the other hand was not going to give me the loner car’ key and almost left with it. And we had agree on a return time of 3:30pm but at 3:27 (still driving back from school) he decided to text saying ”hey I thought we agreed on 3:30” if he were to just wait until 3:28 to send that, I would have arrived home. I found the text rude especially it was not the ...
Wouldn’t trust my car to anyone else. Keep up the great work. Thank you.
Don Post is the most amazing Service Advisor. Always professional, informative and friendly. FIVE STAR 🌟 🌟🌟🌟🌟
Great place to go! They take complete care of my car. They check out any strange noises between services calls and are always friendly and happy to answer any questions.
Brian and Eli were awesome to work with while buying my AWD Sprinter van. Brian has been in the camper van game a long time and was able to answer my questions about up-fitting. If you're from Portland and looking for a new van, it's worth the drive to Salem.
Responsive and friendly. Took 3 try’s to fix my issue though but eventually got it, on my schedule!
Best customer experience ever, courtesy staff and quick service. Have always provided a lioanef car
Tony was our service contact. He was great. Got car in, took the time check out concerns.
Love this dealership. Always very pleasant. However when I called for my service the person that answered the phone clearly sounded like I was a bother. Service department is always very prompt and professional. I do wish I was able to get a courtesy car. They never have any available. Kinda frustrating.
Have always gotten great service at this dealership, bought my last two cars there and really like the excellent service, friendly people and love my Mercedes. Your dealership treats me like I am special and it feels really good to be treated that way. Thank you.
Shout out to don and his team! They were amazing to me, and made everything easy, especially for my first visit. I definitely feel comfortable taking my Mercedes to them in the future for any issue!
I wouldn’t recommend a sprinter van I have 54,000 miles on the van and it’s transmission is slipping
You did what you said you would do ! You did it properly and correctly. Thank You !!
Great dealer for service on our Sprinter based RV. Evan was very helpful as always from start to finish
Excellent customer service. This is the second car I buy at this dealership. No issues thus far
Able was knowledgeable, and pleasant he led us to the exact vehicle to suit our needs.
Tony in the service department is great! Keep me informed of the status on my GLS63, and even let me use a 2024 EQE AMG for the weekend while I waited for my car. Thanks Tony and Mercedes of Salem!
The staff at Salem Mercedes is very knowledgeable about the products and we were treated fairly in our purchase of a used SUV.
Tony and Don are simply great to work with and they both always provide great service with kindness and professionalism. I have also had interactions with the people in the parts department and they are just great! I really, really appreciated the courtesy service of taking me home when dropping my GLC 300 for service. Jim, the driver is a terrific guy! Although I've never spoken to any of the mechanics there, I can only say that their work is par none! Thanks, everybody!
They always do a good job in a timely manner. Replaced NOX sensors and washed the exterior. In and out in just at two hours.
Communication, service, and results were great. Don Post is always professional, and makes sure my questions are answered.
Best service anywhere. Exactly what one would expect when purchasing and servicing a Mercedes. Great representation of Mercedes.
I appreciate the way I am treated there. Wow. After all those years putting up in a sparingly kind manner, I feel people at Mercedes of Salem are refreshingly pleasant.
The good folks in the parts department were friendly and went out of their way to help
I just purchased a Sprinter passenger van, my first Sprinter. Eli and Brian were great to deal with, friendly and knowledgeable about the Sprinter. Eli has been great answering my questions.
Great service! Thanks, Don for taking care of us. He always makes it so easy.
They put up with my impatience. What I thought was a minor wobble between 50 and 60mph, turned out to be something more serous. I pestered them for three weeks thinking it wouldn't take more than 5 days to fix. It was a major project on a rare vehicle. Any other small shop would have taken 2 or more months to finish.
The dealership always goes above and beyond. Don Post even gave me 4 AA batteries to spare me going to Freddie’s at rush hour since it took longer to repair my care than they thought. Whew! The Halloween flashing skull will be functioning afterall.
professional service. the shuttle was convenient and helpful. The service on my rather old mercedes was good.
Professional attitude through out. Problem that I was experiencing with My automobile was rectified. It was definitely worth the drive,
Great service! Prompt and efficient. Comfortable waiting area. Performed a check of all important ststems.
Prompt service as well as very. Considerate and accommodating, especially for folks stuck while traveling.
Extremely helpful and professional! Customer service is exceptional! Much better prices than the Wilsonville dealership. I have officially switched my business from Wilsonville to Salem because of Salem’s outstanding customer service!
The dealership is competent and friendly. They do a great job of tracking my cars needs as well as my preferences.
I met Tony Cole and he was phenomenal. He explained to me what he was going to do to my vehicle and he k kept his word. He explained to me what was wrong with my vehicle and what my vehicle needs. He also put it order on how I should have it done with the price. I told him that I would be bringing my vehicle back to him for the repairs.
Treats my old car like it is a Gem. It is a 2007 and they seem to like seeing it come into the shop.
Abel able was a knowledgeable, no pressure sales person. Mercedes-Benz of Salem is a professional establishment that made the car buying process quick, simple and easy.
First time using this service department- easy drop off and very nice people! I will definitely return and recommend. Robyn
They were helpful in finding out what was wrong with my car and fixing it. The shuttle service is great. And they washed my car afterwards. The man that helped me explained what was wrong and what needed to happen to fix it. I was able to fully understand the service I was receiving which gave me confidence in trusting them to get it done.
I recently purchased a vehicle from Mercedes-Benz of Salem and had an excellent experience. Abel and Michael were outstanding throughout the entire process. Both were extremely knowledgeable, patient, and ensured I got a great deal on my car. The service was top-notch, with everything handled smoothly and efficiently. I highly recommend Mercedes-Benz of Salem, and a special thanks to Abel and Michael for making the experience so positive!
Very satisfied with the recent servicing of my Sprinter. Evan, the advisor, has always been patient and helpful when I've come in for work. I appreciated his review when I picked up my vehicle. Thank you so much.
Very professional and knowledgeable staff. Clean facilities with a very nice waiting room and amenities.
Over the years, Don and the staff have continuously been great to work with. Especially considering we live a two hour trip away.
Service Dept is always top-notch. Don and Tony make the dealership proud and are the reason we don’t go anywhere else.
I love taking my car to Mercedes-Benz of Salem for service! Every visit is something I actually look forward to because the staff always takes such great care of me. From the moment I walk in, they make me feel like a valued customer and go above and beyond to ensure everything is perfect. The team is professional, attentive, and they truly make me feel special every time. I can always trust that my car is in excellent hands. Highly recommend them for both exceptional service and a top-notch customer experience!
I've been told never go to the dealership to get your car repaired for decades but Mercedes of Salem is the exception to the rule. Top notch repairs and the type of customer service that is incomparable.
Service center staff were extremely professional and thorough when inspecting my vehicle. The advice they shared with me helped me make an informed decision on the purchase of my car from a private party.
I love Mercedes Benz of salem! This is my fourth car and we have been doing business with them for close to 20 years. Abel and Mike are the best!! I got exactly what I wanted and am so excited about my new car. Thank you, Mike and Abel 😊❤️
Great dealership, very good service and sales department.
As we wandered the lot looking for the right Mercedes, Abel greeted us and offered to answer any questions we had. We had quite a few. He was polite and knowledgeable, and didn’t mind running back and forth to fetch keys for some test rides. Abel was very low pressure yet eager to make us happy. We ended up getting a beautiful, sporty car at a decent price. Thank you, Abel!
Top notch customer service and follow through! Kudos to Abel & Mike for being an example of what customer service should look like!
All of a sudden my car wouldn't start I was all by myself and was without roadside assistance. My first call was to the person I trust most with my car: Don Post in the service department at Mercedes of Salem. That was the only call I had to make that day. After that it was like magic; someone from the dealer came quickly to attempt to jump start my car and after a tow truck. Since it didn't start Mercedes sent their roadside assistance, who then sent a tow truck to take my car to Mercedes of ...
Always only the best auto and customer service. This is the only place I trust with my Mercedes! Shoutout to the entire team, who make service visits feel like a boutique experience rather than a mechanical transaction.
Abel C was my sales person. he was amazing guided me thru the whole process was always available to answer any questions.
I had the best experience here. Bret was amazing to work with and made buying my car easy and fun. I highly recommended going here!
Excellent service. Tony and Don are very knowledgeable about their product and great ambassadors for the merc brand. They always keep me informed of any work that needs to done on my E400 and the costs that I may expect to see.
Just purchased a Sprinter Van for our company. Eli was great to work with along with the rest of the team. We definitely be back for any future van needs. Thanks guys.
Evan is knowledgeable, competent & respectful. He is definitely the reason I return to MB of Salem for service on my Leisure Travel Van. Thank you Evan
As always Don did a wonderful job. I do not understand way I am require to write 15 words
The team was exceptional! Squeezed me in before my trip and performed the service in 30 minutes!
Years of positive experiences with Don and the others. We keep our cars longer and they make that possible.
We are from So California on vacation and a rock flew up, went through the grilll and into the transmission pan of our Mercedes Van. Evan arranged for us to have a loaner van for my family while our van was being repaired! He kept our vacation from being ruined! Thank you so much!
Absolutely the best dealership to work with! Was the easiest place to work with. Very professional!
Every one is knowledgeable and service was down on time I am very pleased with the dealership.
Excellent service on my Sprinter RV. Easy to deal with and most of all trustworthy. They are not going to sell you something you don't need.
Customer service was amazing. When I picked up my car, everything was fixed and I’ve had no problems.. These guys are great to work with!
Great employees truly the best ones, Cyndy was amazing she helped us out a lot and Mike was awesome and very nice. The finance manager was also really nice he let us test drive the car and t everyone who helped us made sure we liked the car. Great Job Mercedes Benz Of Salem!
Great service as always Don is the best Mercedes service wouldn’t take my car anywhere else
Great service, customer oriented, caring service team. I was impressed with quality of work done.
Explained everything clearly. Quick completion of work. Friendly. Helped to understand all my questions. Thank you
The best customer service haha down. The most knowledgeable, I have been to other Mercedes dealerships in the past I've had three Sprinter vans I will only take my Sprinter vans to Evan at Mercedes of Salem. Great customer service explains everything very clearly is up front about everything just honest integrity and remembers you as a customer.
Consistant great service start to finish at every visit from the entire friendly and informative crew.
I won’t take my van anywhere else. Evan is great to work with and really knows his stuff.
Very perfect professional work done on my Mercedes 550 SL. Keeping the car I love and top running condition.
We were totally impressed with the whole Business dealing we experienced with Mercedes Benz of Salem. Each person was top notch starting with Mr. Hernandez. We will tell all of our friends and family about this great dealership.
Tony & everyone in Mercedes service have been amazing in getting to the bottom of my car problems. They went above & beyond!
Brian Merrell and Eli Guevara with Sprinter Commercial Sales were great to work with. They were both honest and upfront through the entire experience. I really appreciated the expedited process with them. I will definitely refer anyone needing a work van to them!
Great service and very polite, unfortunately misdiagnosed my car the first time, hoping that gets rectified the second time around.
We drove almost 5 hrs away to the dealer. The sale was smooth. Cindy was very professional and courteous. Well worth the drive . Thanks